Return | Exchange

Shipping, Tracking, Returns & Refund Policy

UK Dropship Fulfilment – B2B Reseller Service

 

1. Order Cancellation (Before Dispatch)

Orders may only be cancelled before warehouse processing begins. Once an order status changes from

PENDING to PROCESSING or DISPATCHED, the order cannot be cancelled or recalled.

 

2. Returns – Liability & Destination

All dropship orders are fulfilled on a B2B basis. WholesalePA does not accept unsolicited or unauthorised

returns. Returned goods must only be sent to an address explicitly provided in writing after approval.

WholesalePA is not responsible for any returns sent without authorisation or to third-party addresses.

 

3. Eligible Refund Scenarios

Refunds will only be considered where the issue is directly caused by WholesalePA, including dispatch

errors or verified faulty items. Faulty items must be unused, returned undamaged, and in original

packaging.

 

4. Non-Refundable Scenarios

The following are not eligible for refunds: buyer remorse, platform-required refunds, delivery delays within

carrier guidelines, tracking limitations selected by the reseller, address errors, refused or uncollected

parcels.

 

5. Claims Timeframes

Damaged items must be reported within 48 hours of delivery. Incorrect items within 3 working days. Large

Letter items are only considered lost after 10 working days from dispatch. Tracked shipment claims must

be reported within 7 days of expected delivery.

 

6. Refund Processing

Refunds are processed only after claim approval or physical inspection of returned goods. Refunds apply

to item value only. Shipping costs and upgrades are non-refundable once dispatched. End-customer

refunds issued by the reseller do not automatically entitle a refund.

 

7. Acceptance

By placing an order, the reseller confirms acceptance of this policy and acknowledges that WholesalePA

acts solely as a fulfilment provider and is not the seller of record.