FAQ

Dropship Fulfilment FAQ For eBay & Online Resellers

 

This FAQ is for explanatory purposes only. For legally binding terms, please refer to our Shipping, Tracking, Returns & Refund Policy.

 

1. What is your dropship fulfilment service?

We provide a UK-based dropship fulfilment service for online resellers. You sell to your customer, and we

store, pack, and dispatch the order on your behalf.

 

2. Are you a UK seller? Where are orders shipped from?

Yes. We are a UK-based wholesaler and orders are dispatched from the UK.

 

3. Do you offer same-day dispatch?

Orders placed before 10:00 AM (UK time) on working days are eligible for same-day dispatch. Dispatch refers to processing only and does not guarantee delivery speed.

 

4. Do all orders come with tracking?

All orders include a tracking reference. The level of tracking depends on the shipping method selected.

 

5. What does “Large Letter” tracking mean?

Large Letter services provide limited tracking and are not door-to-door point-to-point. Tracking may show acceptance or delivery confirmation only.

 

6. Is Large Letter suitable for eBay?

Yes, it is commonly used for eBay standard deliveries. If full tracking is required, a tracked upgrade should be selected.

 

7. Can I use this service for Amazon or TikTok Shop?

Not recommended unless a fully tracked shipping option is selected, as these platforms require mandatory end-to-end tracking.

 

8. Do you offer fully tracked shipping?

Yes. Paid upgrades to fully tracked Royal Mail or courier services are available.

 

9. Can I cancel an order after placing it?

Orders may only be cancelled before warehouse processing begins. Once processing or dispatch has started, cancellation is not possible.

 

10. Where do returns go?

All returns require prior authorisation. Return instructions and addresses are provided only after approval.

 

11. What happens if my buyer requests a refund?

This is a B2B fulfilment service. You remain the seller of record and end-customer refunds do not

automatically entitle a refund from us.

 

12. What if my buyer says the item has not arrived?

Large Letter services are not time-guaranteed. Items are only considered lost after the carrier’s official time frame has passed.

 

13. Can you provide the warehouse address?

No. Warehouse addresses are not disclosed for security and operational reasons.

 

14. Who is responsible for platform rules and disputes?

You are responsible for platform compliance, buyer communication, and disputes. We will reasonably cooperate by providing dispatch records where available.

 

15. Where can I find the full terms?

Please refer to our Shipping, Tracking, Returns & Refund Policy, which takes precedence over this FAQ.